Terms of service
Last updated: 13.08.2026
These terms of use govern the use of the KONTABASE website and the services offered through it.
1. General provisions
1.1. These terms of use (the Terms) govern the use of the KONTABASE website www.kontabase.com (the Website) and the services offered through it. 1.2. The owner and operator of the Website and the services is KLIIMA EKSPERDID24 OÜ, registry code 17494012, address Pirni 12 Tallinn, email info@kontabase.com (KONTABASE, we). 1.3. By ordering services or using the Website, the customer (the Client) confirms that they have read and accepted the Terms and undertake to comply with them. 1.4. KONTABASE services are intended for businesses and business clients (B2B). By ordering services, the Client confirms that they act within their economic or professional activity.
2. Definitions
Database – a set of company contact data compiled by KONTABASE and delivered to the Client, selected by the Client on the basis of filters (e.g. country, industry, region, registration date). Email marketing service – a service in which KONTABASE sends marketing messages to selected contacts on the Client's order and on the Client's behalf. Services – the sale of the Database and the email marketing service together.
3. Description of the services
3.1. KONTABASE offers two main services: a) Self-service sale of the Database. The Client selects the desired filters on the Website, pays for the order and receives the Database in digital form (e.g. by email or as a download link). b) Email marketing service. The Client orders and pays for the service, and KONTABASE prepares and sends marketing messages to the selected contacts in accordance with the Client's instructions. 3.2. The Database is composed dynamically on the basis of the filters selected by the Client. KONTABASE does not guarantee a specific number of contacts before the order is placed if fewer records actually match the filter conditions. 3.3. The data originates from public sources (e.g. business registers) and other lawful sources. The principles of data processing are described in the separate Privacy Policy and Data Protection documents.
4. Ordering and conclusion of the contract
4.1. The Client places an order through the Website by selecting the service and the desired parameters and confirming the order. 4.2. The contract is deemed concluded once the Client has confirmed and paid for the order and KONTABASE has accepted the order (e.g. by sending an order confirmation). 4.3. KONTABASE has the right to reject an order if there is suspicion of misuse of the service, an unlawful purpose or a payment problem.
5. Prices and payment
5.1. The applicable prices are shown on the Website. Prices are in euros and exclude VAT. 5.2. Payment is made through the payment methods offered on the Website. Provision of the service starts after the payment has been received, unless agreed otherwise. 5.3. KONTABASE has the right to change prices. Changes do not affect orders already confirmed and paid for.
6. Delivery of the Database
6.1. The Database is delivered to the Client digitally after the payment has been received, generally within a few minutes. 6.2. The Database is sent to the email address provided in the Client's order. The Client is responsible for providing the correct email address.
7. Provision of the email marketing service
7.1. When ordering the email marketing service, the Client provides the content of the marketing message or agrees it with KONTABASE. 7.2. The Client is responsible for ensuring that the content of the ordered messages is lawful, truthful and does not infringe the rights of third parties. 7.3. KONTABASE sends the messages based on the Client's instructions. When sending messages we follow applicable law, including the requirement to allow the recipient to opt out of marketing. KONTABASE has the right to refuse to send content that is unlawful, misleading or in breach of these Terms. 7.4. KONTABASE does not guarantee a specific reply, open or sales rate, as the result depends significantly on the message content, the offer and the target audience.
8. Right of withdrawal and refunds
8.1. As the service is intended for business clients (B2B), the 14-day right of withdrawal provided for consumers under the Law of Obligations Act does not apply. 8.2. The Database is a digital product. Once the Database has been delivered it cannot be returned and the fee cannot be reclaimed, because the product has already been handed over and copies cannot be destroyed. 8.3. If a material error on the part of KONTABASE occurs in providing the service (e.g. the wrong product, a technical delivery failure), we will resolve the situation reasonably, including by re-delivering the product where possible.
9. Client obligations and permitted use of the data
9.1. The Client receives a perpetual, non-exclusive and non-transferable right to use the Database in its own economic activity. 9.2. Without the written consent of KONTABASE, the Client may not resell, license, publish or transfer the Database to third parties free of charge. 9.3. Data protection. Upon receiving the Database, the Client becomes an independent controller of the personal data received. The Client undertakes to: process the data in accordance with the General Data Protection Regulation (GDPR) and other applicable law; have a legal basis for processing (e.g. legitimate interest in B2B direct marketing); fulfil transparency obligations towards data subjects and ensure their rights, including the right to object to direct marketing; provide a simple opt-out in every marketing message; not use the data for unlawful, misleading or malicious purposes. 9.4. KONTABASE is not liable for how the Client uses the Database after receiving it. Responsibility for lawful use lies with the Client.
10. Intellectual property
10.1. The Website, its design, software, texts and the methodology for compiling the database are the intellectual property of KONTABASE or its licensors. 10.2. Receiving the Database does not grant the Client any rights to KONTABASE's intellectual property beyond the right of use referred to in section 9.
11. Limitation of liability
11.1. KONTABASE provides the services on an "as is" basis. Although we make reasonable efforts to keep the data current and accurate, we do not guarantee that all data is 100% accurate, complete or up to date at all times, as the original sources may change. 11.2. KONTABASE is not liable for indirect damage, lost revenue or the Client's business results. 11.3. KONTABASE's total liability per order is limited to the amount paid for that order. 11.4. These limitations do not exclude liability that cannot be excluded by law (e.g. intent or gross negligence).
12. Confidentiality
The parties keep each other's business secrets and confidential information that becomes known in the course of providing the service and do not disclose it to third parties without the other party's consent, except where disclosure is required by law.
13. Termination
13.1. KONTABASE has the right to suspend or terminate provision of the service if the Client materially breaches the Terms, including using the data unlawfully. 13.2. Termination does not affect rights and obligations that have already arisen.
14. Changes to the Terms
14.1. KONTABASE has the right to amend the Terms unilaterally. The current version is published on the Website. 14.2. Orders already confirmed are governed by the Terms in force at the time the order was placed.
15. Applicable law and dispute resolution
15.1. Estonian law applies to the Terms and the services. 15.2. Disputes are resolved by negotiation. If no agreement is reached, the dispute is settled in Harju County Court under the law of the Republic of Estonia.
16. Contact
For questions, contact: Kliima Eksperdid24 OÜ. Email: info@kontabase.com. Address: Pirni 12, Tallinn.